Application marketplace

The Marketplace is a sales front-end that is configurable and can be branded and designed to suit the partner’s marketing needs. It includes a catalog for users to search for vendor apps + services, view marketing  material, demos, pricing, reviews, ratings.  It includes tariff management for a provider to bundle and cross-sell applications and services.

Publishing apps

ISVs and developers subscribing to the Application Development platform can build and publish an application the marketplace for customers to subscribe to. With tariff, pricing and content-marketing management, publishers need only 1 click to deploy their apps on the marketplace (subject to provider acceptance). Sales reports are provided to each publisher to track how their apps are performing.

Provisioning

At the heart of the utility services is the ability to automatically deploy application sites, license and bill a customer order based on configurable parameters (e.g. pricing based on the number of users, individual apps, tariff period and more). Customers can select to mash up apps on a single site or have each app deployed on a single stand alone site.

Utility services administration

All customer sites (free trial users, subscribe sites) and ISV applications are managed via a web console for an administrator to publish, suspend, delete sites. Additional automatic site database backups are scheduled with roll-back and restore of any site in case of an exception.

Customer account management   

Online account management displays all necessary information for custoomers to view their contract details, purchase history, site usage statistics and payments.  Additionally, enables users to perform their own upgrades (if subscribed to the development edition site) and place new orders.

CRM and support Help Desk

Selling-supporting on-premises solutions and selling-supporting SaaS are not the same. Even though there are lots of similarities, the SaaS sales and support processes need to be dramatically faster and cheaper - otherwise, profits begin to disappear quickly.

Cyscom provides partners with special editions of its own applicatiion(CRM + Help Desk) to automate the sales to support cycle, including automated marketing messages, demand generation tracking, alerts and routing of free trial users to account managers, online customer support portal with escalations and more.

Billing and integration

Published web services and ready connectors to ERP systems enable customer orders and application usage charges to be is seamlessly integrated into almost any back end billing system. Providers can issue charges for existing services plus SaaS on 1 single bill. Existing accounts can be integrated with the utility services account management to allow for single sign on.

Community portal 

Everyone now recognizes the marketing power of a social community. As part of its core cloud services, a social media marketing application with community building tools such as forums, blogs, wikis, events, groups, ideas, chat and much more brings together users to interact and contribute to your SaaS business.

Get viral with spreading the message on your SaaS portal using social media marketiing.